Support

Our technical support team is committed to providing superior support, and is available Monday to Friday, 9 am - 6 pm Mountain Standard Time. We typically answer inquiries within a few hours, and within one business day at most.

We offer free online technical support to our customers and companies evaluating our products.

We also offer emergency and after hours support. This is a paid service and you will be billed for emergency 24/7 calls.

Phone Support

All support for our services is provided online. Most of your questions will be answered here in our Support Center. We do not provide telephone support except for issues related to Sales, to add/update comments to an existing support request, to ask that a support request be escalated, or for help creating a support request. If you require additional phone support, please see our optional phone support packages.

Support Requests

All support for our services is provided online. Most of your questions will be answered here in our Support Center. We do not provide telephone support except for issues related to Sales, to add/update comments to an existing support request, to ask that a support request be escalated, or for help creating a support request. If you require additional phone support, please see our optional phone support packages.

Live Chat

Chat directly with a member of our team. Chat should only be used for quick or simple queries, and is not the appropriate tool to use for detailed technical support. You may occasionally be asked to submit a support request regarding your issue, especially if it cannot be resolved quickly. For security reasons, our staff cannot login to your account without a support request on file.